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    Google Contacts Integration: some of the fields are not available when mapping

    Asked by Saracarrigan on September 13, 2014 at 11:47 PM

    The Google Contact Integration does not provide with me with many options for me to successfully create a Google Contact as I wish from my Jotform Submission.

    These are the 6 Target Fields I want to map to 6 Jotform Fields:

    Full Name -> Ful Name (available and ok)
    Email -> Email (available and ok)

    Birthday -> Birth Date (Target Field unavailable)

    Phone (mobile) -> Mobile (no Jotform Field selection available)
    Address -> Address (no Jotform Field selection available)

    Notes -> Emergency Contact Details (4 Jotform Fields available for selection but doesn't allow me to select the option I want, which is Emergency Contact Details)

     

    I also checked my API and it has full access permission?

    Can you please help?

    Page URL:
    http://form.jotformpro.com/form/42490840037957

    Screenshot
    google contact Google Contacts contacts app Google Contacts app Google integration
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    Answered by Ben on September 14, 2014 at 10:41 AM

    Hi Sara.

    I took a look at the integration app on your form and it does not seem to be properly functioning on it. However I tried a new form and it works like a charm. I will be working on the solution and get back to you how you can resolve this.

    Best Regards,
    Ben

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    Answered by Ben on September 15, 2014 at 08:45 AM

    Hi Sara,

    Thank you for waiting. I have tried to see what was the issue with your form and unfortunately can not see it. What I believe is that some of the widgets used are causing Google Contacts app to run as it does.

    I have tried to create a form similar to yours and I can get some of the fields shown for integration, but not all.

    This is the form that I had made to resemble yours:
    http://form.jotform.com/form/42573810624958

    I did not add any logic to it in order to dismiss that as a possible culprit. I will be notifying our developers about this issue and they will let you know in this ticket once they figure out what is the cause of this.

    I must say that you have used our JotForm quite nicely in your project, I saw some creative workmanship :)

    Best Regards,
    Ben

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    Answered by Saracarrigan on September 15, 2014 at 09:56 PM

    Thank you but I am unable to see you the form that you made to resemble mine... it says:

    Invalid Form URL
    This form is not available for this domain.
    http://www.jotformpro.com/form/42573810624958
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    JotForm Support

    Answered by EltonCris on September 16, 2014 at 01:51 AM

    Sorry, please open the suggested form URL instead.

    http://www.jotformpro.com/form/42573810624958

    You should be able to see my colleague's form on that URL.

    Thank you!

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    Answered by Saracarrigan on September 25, 2014 at 02:56 AM

    You mentioned " I will be notifying our developers about this issue and they will let you know in this ticket once they figure out what is the cause of this." ... have you heard any news?

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    JotForm Support

    Answered by EltonCris on September 25, 2014 at 04:14 AM

    @Saracarrigan

    Our apologies. There's no updates about this issue as of the moment but this is already assigned to one of our developers. Rest assured, they will work into this and update you as soon as this is fixed.

    Thank you so much for your patience and understanding.

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    JotForm Support

    Answered by liyam on September 26, 2014 at 11:28 AM

    Hello,

    I tried to clone your form and I was able to match the fields except for the address field and birthday field.  Please do take note that the address field matches only with the address form element in the quick tools of the form builder, while the birth date is not yet available. 

    With these issues at hand, I'll see to it that these things will be added in the next coming update of the integration.  However, I cannot provide you yet a specific date when can this be implemented since we have a list of tasks in the pipe line.  But as soon as we have added these features, rest assured you'll be informed right away.

    Thanks for your patience.

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    JotForm Support

    Answered by liyam on September 28, 2014 at 12:30 PM

    Hello,

    I have now added the birthday field and fixed the phone (mobile) field.

    However, for the notes,  there is very little flexibility for that field at the moment. You can only match it with a text area field.  So what I can recommend for that field is add a hint example or provide a default value for your question place holders there.

    Please let us know if you have questions or concerns.

    -Liyam

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    Answered by Saracarrigan on October 07, 2014 at 05:47 PM

    Thank you very much, appreciate the quick response and help

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    Answered by Shadae on October 07, 2014 at 08:13 PM

    Hi Saracarrigan,

    On behalf of my colleagues, you are most welcome. We are happy that we could have this issue resolved for you.

    Please feel free to contact us regarding anything else that you may need assistance with.

    Thank you!