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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with Facebook intergration

    Asked by gplusireland on September 09, 2011 at 05:22 AM

    Hey guys, I'm having two main issues with the Facbook intergration for forms when I'm trying to use it on an FB tab - you can see my testing page here - https://www.facebook.com/pages/Test-8/147812481948960?sk=app_216924904991602

    Firstly the Facebook box won;t load properly it looks like this -

    Secondly, I am still able to send the form and I have selected to revieve all infor but I'm only getting limited info - 

    Page URL:

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    Answered by gplusireland on September 09, 2011 at 12:25 PM


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    Answered by gplusireland on September 09, 2011 at 12:26 PM

    JotForm support? I think the no faces thing is a FB bug but I don;t know why I am getting limited data from submissions...

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    JotForm Support

    Answered by NeilVicente on September 09, 2011 at 12:48 PM


    Thank you for bringing this to our attention. I can confirm the existence of your first issue, thus, I have submitted a report ticket to notify our developers about it. We will let you know once this gets fixed.

    The second issue you raised it not really caused by our Facebook integration feature. The information accessed by the application is limited by the user's privacy settings.

    In the screenshot of a test submission below, for example, only the first name, last name and gender are available for access even if I have checked all information in the integration:


    So basically, it is a case to case basis, and we have no control over which information the user wants to share.


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    Answered by gplusireland on September 09, 2011 at 02:43 PM

    Oh right, that's okay, I really think you should add in extra permissions to gather more than just the public information.

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    JotForm Support

    Answered by NeilVicente on September 09, 2011 at 03:08 PM

    I am not quite sure if that's possible, since a Facebook user will always have the last say on which information he or she would like to share.  I don't think privacy settings can be overriden, but of course, I can be wrong.

    I will research about that and will let you know any information I gather. Should I get proven wrong, I will immediately have your suggestion forwarded to our developers' user requests list.

    Thank you for your input.

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    JotForm Founder

    Answered by aytekin on September 12, 2011 at 11:48 AM

    This might happen if you do not enter the domain name correctly on the page where you create the facebook app ID. Make sure you have jotform.com there.

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    Answered by upillar on September 12, 2011 at 12:24 PM

    Well it works now, so thank you so much for the quick response. I had everything correct on the back end, so I have no idea what went wrong.

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    Answered by allanftd on September 12, 2011 at 12:33 PM

    Thanks for the update, upillar. We're glad that it works for you now. Please let us know if you need further assistance.

    Have fun using JotForm FIT Forms!