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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to switch secure form (SSL) to standard form

    Asked by leaheandrews on September 14, 2014 at 05:50 PM

    Hi there, 

    Firstly, thank you for the great service that Jotform provides - I've found it extremely helpful in two different websites that I administer.

    I've just received an email that says:

     

    We would like to inform you that your JotForm account has almost reached 10 SSL submissions per month this month. Free accounts are limited to 10 SSL submissions per month. Your forms will be automatically disabled once you reach your allocated quota. 

    Upgrade your account today to continue using JotForm without any interruption; receive submissions, collect payments from your users and have more upload space

     

    Can you please explain which of my submissions are SSL and which are just standard? Is it that any forms submitted from my website which is SSL enabled will be SSL and the ones from the non SSL website won't be? I've actually just gone in and deleted superfluous forms but I understand that the email is related to monthly submissions, not stored forms. I guess I'm trying to determine how I can continue with my free account - I estimate I'm currently receiving an average of 3 or 4 forms a week from my SSL website at this point in time. Overall forms from both websites would average around 6-7 per week in total. So nowhere near the 100 limit but I'm just trying to figure our what denotes an SSL form?

    Thanks for your help, I hope that makes sense,

     

    Leah

    Page URL:
    www.queenofsnowglobes.com/custom-snow-globes

    ssl form non-ssl form switch secure secure form
  • Profile Image

    Answered by leaheandrews on September 14, 2014 at 06:03 PM

    Hi again, I just saw the answers to another similar question - I will try un-ticking the secure form option so that it won't bump up my SSL count. 

  • Profile Image

    Answered by leaheandrews on September 14, 2014 at 08:37 PM

    Fixed - I'm not sure why one of my forms had the secure option as a default, but I've now changed that and I believe it should be a standard form submission now. 

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    JotForm Support

    Answered by EltonCris on September 15, 2014 at 01:24 AM

    Hi there!

    Thank you for your kind feedback. We greatly appreciate it.

    We are happy to hear that you've manage to resolve the problem. Should you have any other questions or if you need further assistance, let us know here.

    Just FYI, if you want to use standard forms NOT SSL, you can simply switch the protocol and subdomain with the following.

    For SSL (it begins with https://secure) example: "https://secure.jotform.com/form/form_id"

    For non-SSL (it begins with http://form) example: "http://form.jotform.com/form/form_id"

    Hope this information helps.

    Regards!

  • Profile Image

    Answered by leaheandrews on September 15, 2014 at 02:11 AM
    Hi again,
    Just after I received the below attached email, I also received the following message:
    Dear leaheandrews,
    You have currently reached the limits of your account. Your forms will be disabled Tuesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.
    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=leaheandrews
    Thanks for using JotForm,
    JotForm Team
    http://www.jotform.com/
    I just want to be sure that everything is now ok with my account? I have changed the form that was set to "secure" back to standard, will I still be able to access my forms and will they work properly?
    Leah
    ...
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    JotForm Support

    Answered by EltonCris on September 15, 2014 at 03:22 AM

    Hi Lea,

    I have reset your SSL submissions counter to zero since you have currently reached the 10 SSL limits for free account. It should be fine by now.

    Note that we can only reset your submissions once in a lifetime. You may consider upgrading to the premium plan for a higher SSL and regular submissions limit.

    Thank you and have a good one!

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    Answered by leaheandrews on September 15, 2014 at 04:01 AM
    Thank you kindly :)
    Sent from my iPhone
    ...