How to cancel subscription

  • Profile Image
    pevc_board
    Asked on September 15, 2014 at 12:42 AM

    Hello,

     

    What is the process for canceling a plan and receiving a refund within 30 days? Would one simply go into account, billing, and then select the basic free plan again within 30 days? Or are there any other steps in the process? 

     

    Thank you. 

  • Profile Image
    EltonCris
    Answered on September 15, 2014 at 03:32 AM

    Hi,

    That's right. You can cancel it through your billing page. After that, post a question here in support forum if you want a refund.

    We can actually cancel your subscription for your convenience. Would you like us to cancel your subscription now?

    We'll await your reply. Thank you!