What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to cancel subscription

    Asked by pevc_board on September 15, 2014 at 12:42 AM

    Hello,

     

    What is the process for canceling a plan and receiving a refund within 30 days? Would one simply go into account, billing, and then select the basic free plan again within 30 days? Or are there any other steps in the process? 

     

    Thank you. 

    Basic Free cancel subscription cancel payment
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    JotForm Support

    Answered by EltonCris on September 15, 2014 at 03:32 AM

    Hi,

    That's right. You can cancel it through your billing page. After that, post a question here in support forum if you want a refund.

    We can actually cancel your subscription for your convenience. Would you like us to cancel your subscription now?

    We'll await your reply. Thank you!