What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Facebook integration suddenly corrupted

    Asked by fredvasse on September 09, 2011 at 06:48 AM


    My forms with Facebook integration suddenly have stopped working.

    Facebook login in the form keeps on trying to connect to Facebook. Nothing has changed in the app. The app still points correctley to the jotform domain?




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    Answered by allanftd on September 09, 2011 at 06:54 AM

    Hi Fred,

    Thank you for bringing this to our attention. You will need to double check your JotForm-FB app once again in. The settings should be similar to the one below, paying special attention to the Site URL and Site Domain:

    It will also be a good idea to create a new FB app altogether as detailed in this tutorial:


    Please update us with your findings so that we can assist you if needed. Thank you and enjoy using JotForm FIT Forms!


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    Answered by fredvasse on September 09, 2011 at 07:26 AM

    Settings are the same! 

    App ID/API Key
    App Secret
    not shown for obvious reasons ;-)
    Site Domain

    When I run the integration wizard on the form builder again it connects nicely to Facebook and shows my friends who are also usng the app. However after saving the form it won't connect to Facebook. Keeps on trying to connect and shows only the Facebook logo. Funny thing is however that I can submit the form and Jotform returns the FB profile info, so the app itself seems working. There must be sommething wrong with the part in the code of the form that connects to FB and renders the current loggedin user and friend pictures on the form.




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    Answered by allanftd on September 09, 2011 at 09:49 AM

    Thanks Fred, somehow the results are intermittent. But the form can still be submitted by clicking the button. I shall report this to our Tier 2 support to check what's happening. Thank you for your patience and we'll update you as soon as updates become available.


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    Answered by gplusireland on September 09, 2011 at 10:25 AM

    I'm having the same issue and then some more problems


    I can submit the form but I'm only recieving lilited informtion and now what I have requested to recieve.

    any thoughts?

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    Answered by allanftd on September 09, 2011 at 10:51 AM

    Hi gplusireland,

    This issue has been included in our Tier 2 Support's Bug List. They should be looking into it pretty soon. Our apologies for the inconvenience.

    For now, there are two workarounds that you can do:

    a. You may try to remove the existing integration and re-integrate it again.
    b. You can create another app and use the new App ID instead of the existing one.

    We'll let you know as soon as updates become available.


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    JotForm Support

    Answered by liyam on January 15, 2013 at 08:35 PM

    Hello Fred.  I'm not certain if this matter was resolved.  I also checked the facebook developer page and it shows quite a different layout already.  So if there is still need to resolve this, please do let us know.