How to show the email address of the submitter in notifications?

  • barclay21
    Asked on September 15, 2014 at 6:45 AM

    Hi there

    At present when I receive emails from form users, their name appears like this:

    "Name surname" <info@barclayhouselondon.com>

    Where barclayhouselondon.com is my email address. This makes spotting emails from potential customers tricky on my iphone - is there a way to make the form send me the emails with the user's own email instead? 

    Thanks

    Charlotte

     

  • jedcadorna
    Replied on September 15, 2014 at 9:41 AM

    There's a trick on how to do this. Please follow the instruction below.

    1. Add an email field

    How to show the email address of the submitter in notifications? Image 1 Screenshot 80

    2. Hide the email field (click on the properties, the wheel icon)

    How to show the email address of the submitter in notifications? Image 2 Screenshot 91

    3. Click on 'Show Properties' then set a default email (Add your email address as default value)

    How to show the email address of the submitter in notifications? Image 3 Screenshot 102

    4. Add an autoresponder email alert

    How to show the email address of the submitter in notifications? Image 4 Screenshot 113

    How to show the email address of the submitter in notifications? Image 5 Screenshot 124

    5. Get the parameter name of the email field where your customers will fill (Not the email field that you created). Please follow this guide on how you can find unique ID's and Names https://www.jotform.com/help/146-How-to-find-Field-IDs-Names.

    How to show the email address of the submitter in notifications? Image 6 Screenshot 135

    6. Once you have the parameter name of the email field for your customer go to autoresponder then add that parameter to your senders name.

    How to show the email address of the submitter in notifications? Image 7 Screenshot 146

    Once done you can now test your Jotform. The hidden email field will send an autoresponse email to your hidden email field with your default email in it and the format will show the email field where the customer would fill the value.

    Take note if you want to your format like this {firstname}{lastname}{email} you may do so. Just locate the parameter name of your FirstName and LastName field then add it to your autoresponder settings. Let us know if you need help on implementing this to your Jotform.