Form Field Labels left blank cause blank answers in email notifications

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    Asked on September 15, 2014 at 08:41 AM

    Hello. I'm getting a few forms totally empty, blank. How can i know if its a "wrong click" on the submit button or if its something not working good about the contact form?



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    Answered on September 15, 2014 at 10:15 AM

    I think you might possibly be referring to the submissions you receive via email as being blank.

    When I inspected your website form that looked alright. However, after checking your email notifications I found that you have several notifications created but your form field tags which would populate those answers to be sent to you are missing.

    I think I have found the solution but let me double-check this a little bit more to be certain and I will be right with you shortly to provide a updated fix.



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    Answered on September 15, 2014 at 10:53 AM

    The input's should still pull the data into your notification because they're associated with your form fields. So because of that I think there is a possible bug here. I have forwarded it to our development team to alert them about this potential problem and get it double checked.

    However, there is a way work around that which will fully resolve the whole problem. I've made this rebuild of your jotform here to provide this solution to you much quicker. You may clone it if you wish since it's technically your jotform anyhow.

    Here's how I fixed it -

    Step 1:

    I recreated your form with textboxes and added a field label for each of them.

    Step 2:

    Once done with that I used injected css to hide the field labels so it would look as you had it.

    .form-label {display: none;


    Step 3:

    Now if you look in your email notification template you can see these labels are now there.

    Final Result:

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    Answered on September 15, 2014 at 11:07 AM

    Here's the link 42-How-to-Clone-an-Existing-Form-from-a-URL to clone the fixed form in case you were unaware of how to do that.

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    Answered on September 15, 2014 at 11:08 AM

    Great! thank you! i was on my way to ask you about how to clone the form.


    I just wanna add that if i fill all the forms labels as a test, i get the email notification fine, with no blank labels.

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    Answered on September 15, 2014 at 11:58 AM

    On behalf of my colleague you are very welcome.  Let us know if there is anything else we can assist you with and we will be happy to do so.