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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form Field Labels left blank cause blank answers in email notifications

    Asked by comunidad on September 15, 2014 at 08:41 AM

    Hello. I'm getting a few forms totally empty, blank. How can i know if its a "wrong click" on the submit button or if its something not working good about the contact form?



    Page URL:

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    Answered by KadeJM on September 15, 2014 at 10:15 AM

    I think you might possibly be referring to the submissions you receive via email as being blank.

    When I inspected your website form that looked alright. However, after checking your email notifications I found that you have several notifications created but your form field tags which would populate those answers to be sent to you are missing.

    I think I have found the solution but let me double-check this a little bit more to be certain and I will be right with you shortly to provide a updated fix.



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    Answered by KadeJM on September 15, 2014 at 10:53 AM

    The input's should still pull the data into your notification because they're associated with your form fields. So because of that I think there is a possible bug here. I have forwarded it to our development team to alert them about this potential problem and get it double checked.

    However, there is a way work around that which will fully resolve the whole problem. I've made this rebuild of your jotform here http://form.jotform.us/form/42574305476155 to provide this solution to you much quicker. You may clone it if you wish since it's technically your jotform anyhow.

    Here's how I fixed it -

    Step 1:

    I recreated your form with textboxes and added a field label for each of them.

    Step 2:

    Once done with that I used injected css to hide the field labels so it would look as you had it.

    .form-label {display: none;


    Step 3:

    Now if you look in your email notification template you can see these labels are now there.

    Final Result:

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    Answered by KadeJM on September 15, 2014 at 11:07 AM

    Here's the link 42-How-to-Clone-an-Existing-Form-from-a-URL to clone the fixed form in case you were unaware of how to do that.

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    Answered by comunidad on September 15, 2014 at 11:08 AM

    Great! thank you! i was on my way to ask you about how to clone the form.


    I just wanna add that if i fill all the forms labels as a test, i get the email notification fine, with no blank labels.

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    JotForm Support

    Answered by david on September 15, 2014 at 11:58 AM

    On behalf of my colleague you are very welcome.  Let us know if there is anything else we can assist you with and we will be happy to do so.