What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Show / Hide a form field - it is not possible to edit the conditions

    Asked by formazioneasllecce on September 15, 2014 at 10:17 AM
     
    After you have entered and saved the conditions in the form (Show / Hide a form field) , you can not change them. Do not save changes.
    form field saved div save changes
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    JotForm Support

    Answered by david on September 15, 2014 at 11:48 AM

    Hi,

    I cloned your JotForm to test it and I was able to reproduce your issue but only with the first condition.  Something may have been bugged with it on creation because simply moving it from being the first condition to the last, allowed the save changes to work again:

    Let us know if this does not resolve the issue with your JotForm and we will be happy to take another look.

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    Answered by formazioneasllecce on September 15, 2014 at 12:52 PM

    OK. I changed the order of conditions in all forms. You can now edit and save the conditions thereafter.

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    JotForm Support

    Answered by david on September 15, 2014 at 01:13 PM

    Glad to hear it!  Occasionally altering the order of conditions updates the saved conditions in our system.  This clears bugs that may be happening with our replication.  Let us know if you have any further questions and we will be happy to help.