What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms have gone.

    Asked by charbrew on September 15, 2014 at 11:15 AM
    My Forms
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    JotForm Support

    Answered by ashwin_d on September 15, 2014 at 12:07 PM

    Hello charbrew,

    I did check your account and it seems that you do not have any form. I also checked your account history and it does not show that you have created or updated any JotForm.

    Did someone shared forms with you on which you were working? Do you remember any of your form ID or the web page where you have embedded your JotForm? Please share the web page URL and we will take a look. 

    We will wait for your response.

    Thank you!

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    Answered by charbrew on September 15, 2014 at 12:09 PM

    Hi Ashwin,

     

    Below is the link to the form on our website it was set up by a contractor Matthew Thorpe

     

    http://www.charbrew.com/win-with-charbrew-tea-55-w.asp

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    JotForm Support

    Answered by ashwin_d on September 15, 2014 at 12:34 PM

    Hello charbrew,

    Upon checking the web page you have shared, I found that the embedded form is associated with a different account "Thorpeedo". 

    Do you have access to this account? If this is your form, you may ask Matthew Thorpe to send us a transfer request and we will transfer this form to your account.

    You can also clone this JotForm in your account. The following guide should help you in form cloning:  http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL Please be noted that if you cone the form, it will create a new JotForm in your account. You will have to grab the embed code of this cloned form and use it in your web page.

    Hope this helps.

    Do get back to us if you have any question.

    Thank you!

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    Answered by charbrew on September 15, 2014 at 12:39 PM

    Please could you contact him for me his details are <matt@grasshopperuk.com> as we are no longer in contact and had to terminate the contract with him. we had upto 1000 contact which are all gone as well as several months worth of new sign ups. Thorpeedo was the form that was showing in this account which is now gone. We do not have access to this account.

     

     

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    JotForm Support

    Answered by ashwin_d on September 15, 2014 at 12:50 PM

    Hello charbrew,

    On your request, I have sent a message to the user "Thorpeedo". 

    We will get back to you as soon as we have any update from him.

    Thank you!