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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing field in email confirmation

    Asked by momentvideo on September 15, 2014 at 11:57 AM

    Hello,

    When a customer completes a form on my site through your service, I have it set to email me. For some reason, one of the fields does not show up it the email and it's an important one.  See attached pic.  The "Wedding Date" field is always blank, however, all the other fields show up.

     

    Please advise.

     

    Thanks

    Joe

     

    Page URL:
    http://www.amoment2remember.com/#!book-us/c316

    Screenshot
    email site thanks hello attached
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 15, 2014 at 01:42 PM

    Hello Joe,

    I did check your form's notification email alert template and found that the field name of the "Wedding Date field is not correct. Please check the screenshot below:

    This happens when you edit your email alert. When you edit your email alert, it becomes dirty and after that any changes you make in your form will not reflect in your email alert. You will have to manually update it as shown in the screenshot above.

    To solve your problem, you should delete your existing email alert and add a new one. A new email alert will always have all the form field in your email template. The following guides should help you:

    Delete email alerts:  http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder 

    Add new email alert:  http://www.jotform.com/help/25-Setting-Up-Email-Notifications 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by seanmccthy on September 15, 2014 at 01:47 PM

    Hey Joe,

    Sorry to hear that you are experiencing this issue. Based on your screenshot, the data field name for "Wedding Date" might have been mistakenly changed or deleted. This is not going to be a difficult problem to resolve. Just follow these instructions and you will be fine.

    Please follow the images below.

     

     

     

    Save and test the form. Please view the image below for my outcome after the adjustments.

     

    This should have resolved your issue. Please let me know if the issue still persist.

     

     

    Thanks,

     

    seanmccthy

  • Profile Image

    Answered by Ben on September 15, 2014 at 02:54 PM

    Hi Joe,

    Seems that there are 2 good answers to your query, do let us know how it goes for you and if we can offer any assistance :)

    Best Regards,
    Ben

  • Profile Image

    Answered by momentvideo on September 15, 2014 at 03:21 PM
    Thanks. I deleted the old email alert and made a new one.
    Joe
    ...
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    JotForm Support

    Answered by Kiran on September 15, 2014 at 04:56 PM

    Great! Hope you see all the fields in the alert now and the issue is resolved. Please get back to us if you need further assistance. We will be happy to help.

    Thank you for using JotForm.