What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PayPal displays Invalid amount entered error when coupon code is used

    Asked by ryvonne on September 15, 2014 at 01:33 PM

    WHEN PAYMENTS ARE TRYING TO BE MADE ON THE GIRLS GETAWAY FORM, IT WILL GO THROUGH FINE UNLESS YOU USE A COUPON CODE.

     

    IF YOU USE A COUPON CODE AND HIT APPLY. tHE DISCOUNTS SHOWS. tHEN IF YOU HIT SUBMIT IT WILL GO TO PAYPAL AND AN ERROR SAYS THE AMOUNT IS FORMAT INCORRECTLY AS IF IT HAS A SPACE OR A SYMBOL IN THERE.

    I AM LOSING SALES AND NEED THIS FIXED TODAY PLEASE

     

    2408824683

    format then and
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    JotForm Support

    Answered by Kiran on September 15, 2014 at 03:25 PM

    Yes. I see that message particularly on Instalment based subscriptions. Let me research on the issue and get back to you shortly with relevant information. Thank you for your patience.

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    JotForm Support

    Answered by Kiran on September 15, 2014 at 05:12 PM

    As I test with various combinations of coupon codes on your form with the subscriptions, it seems to be happens with the decimal places on the instalment subscriptions. Could you try removing the decimal places to round off the subscriptions to see if this resolves the issue? 

    Please follow the steps to edit the subscriptions.

    1. Right-click on the PayPal integration field and select Payment Wizard

    2. Follow the wizard till Subscriptions displayed

    3. Click on the subscription and edit the item

    Hope this helps. Please get back to us if the issue still persists. We'll be happy to assist you.

    Thank you.