What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Emailing is sporadic on jotforms

    Asked by kehillatisrael on September 15, 2014 at 02:57 PM

    Often, the emails that should come to form creators don't--and this is not just for our organization. I've tried using a personal gmail to test, and found that sometimes I won't get responses for a week or so, then the responses come back. Is this a known bug? Our organization uses exchange emails. 

    emailing issues email alerts
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    JotForm Support

    Answered by Mike_T on September 15, 2014 at 04:44 PM

    Thank you for contacting us.

    No, we do not know about any major bugs/issues with the jotform email alerts.

    This is possible to check the email activity logs through Account History page:

    https://www.jotform.com/myaccount/history

    Also, I use my personal gmail address with the jotform service too, and it works just fine here.

    If there is some specific jotform or email address is being affected, please let us know. We can try to check it from our side.