Emailing is sporadic on jotforms

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    kehillatisrael
    Asked on September 15, 2014 at 02:57 PM

    Often, the emails that should come to form creators don't--and this is not just for our organization. I've tried using a personal gmail to test, and found that sometimes I won't get responses for a week or so, then the responses come back. Is this a known bug? Our organization uses exchange emails. 

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    Mike_T
    Answered on September 15, 2014 at 04:44 PM

    Thank you for contacting us.

    No, we do not know about any major bugs/issues with the jotform email alerts.

    This is possible to check the email activity logs through Account History page:

    https://www.jotform.com/myaccount/history

    Also, I use my personal gmail address with the jotform service too, and it works just fine here.

    If there is some specific jotform or email address is being affected, please let us know. We can try to check it from our side.