Why can't I view attachments sent with my form?

  • OAF_Jobs
    Asked on September 15, 2014 at 5:16 PM

    Hi there,

    We are unable to see the files that applicants have uploaded with their applications on the form. When we click on the attachement, an error screen (shown below) pops up. 

    Please help! Thanks!

    Jotform Thread 429213 Screenshot
    Page URL: http://www.myjotform.com/form/40471746260553
  • Kiran Support Team Lead
    Replied on September 15, 2014 at 6:02 PM

    I believe that you are referring to the form POPs Application Form (40471746260553). I've checked some of the attachments from the submissions and I am to download them. Could you let us know if it happens with a particular submissions/attachments? It would be helpful for us if you can share us the attachment link to investigate the issue further.

    We'll wait for your response. Thank you.

  • OAF_Jobs
    Replied on September 16, 2014 at 9:14 AM

    It's mysteriously working now. Thanks!

  • KadeJM
    Replied on September 16, 2014 at 10:25 AM

    It may have possibly just been a temporary issue which can sometimes occasionally happen. If that's the case then we do apologize about it and we're glad to hear it's working for you now.

    Should you start to experience any further troubles with it again then please do let us know.

  • wmoreno
    Replied on August 12, 2015 at 2:56 PM

    Why can't I see the attachments my respondents have submitted? This is all I see...(screenshot embedded)

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error>

    <Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>91C5BD93BBE06A8B</RequestId>

    <HostId>

    s4pkmmVlTMcWWUR1EQSs/jx2paOR7wtunmd+vHQ52FVtyZIPbYbIbbS04yCgpgxdmiO1DPEmDxI=

    </HostId>

    </Error>

  • jonathan
    Replied on August 12, 2015 at 6:38 PM

    @ wmoreno

    We will attend to your question separately here http://www.jotform.com/answers/636878