What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why can't I view attachments sent with my form?

    Asked by OAF_Jobs on September 15, 2014 at 05:16 PM

    Hi there,

    We are unable to see the files that applicants have uploaded with their applications on the form. When we click on the attachement, an error screen (shown below) pops up. 

    Please help! Thanks!

    Page URL:
    http://www.myjotform.com/form/40471746260553

    Screenshot
    thanks attachement shown
  • Profile Image
    JotForm Support

    Answered by Kiran on September 15, 2014 at 06:02 PM

    I believe that you are referring to the form POPs Application Form (40471746260553). I've checked some of the attachments from the submissions and I am to download them. Could you let us know if it happens with a particular submissions/attachments? It would be helpful for us if you can share us the attachment link to investigate the issue further.

    We'll wait for your response. Thank you.

  • Profile Image

    Answered by OAF_Jobs on September 16, 2014 at 09:14 AM

    It's mysteriously working now. Thanks!

  • Profile Image
    JotForm Support

    Answered by KadeJM on September 16, 2014 at 10:25 AM

    It may have possibly just been a temporary issue which can sometimes occasionally happen. If that's the case then we do apologize about it and we're glad to hear it's working for you now.

    Should you start to experience any further troubles with it again then please do let us know.

  • Profile Image

    (Private)

    Answered by wmoreno on August 12, 2015 at 02:56 PM

    Why can't I see the attachments my respondents have submitted? This is all I see...(screenshot embedded)

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error>

    <Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>91C5BD93BBE06A8B</RequestId>

    <HostId>

    s4pkmmVlTMcWWUR1EQSs/jx2paOR7wtunmd+vHQ52FVtyZIPbYbIbbS04yCgpgxdmiO1DPEmDxI=

    </HostId>

    </Error>

  • Profile Image
    JotForm Support

    Answered by jonathan on August 12, 2015 at 06:38 PM

    @ wmoreno

    We will attend to your question separately here http://www.jotform.com/answers/636878