I've been billed for the past 10 month and I left this company 10 month ago, I want to cancel the subscription thank you

  • Didkwo
    Asked on September 15, 2014 at 8:47 PM
    Jotform Thread 429280 Screenshot
  • Jeanette JotForm Support
    Replied on September 15, 2014 at 10:32 PM

    After checking your account activity I can see there is no activity since Dec/2013. However, I wish I could have refunded the whole amount, but I was just able to refund you the latest 2 charges, because Paypal will not allow us to refund beyond 60 days. This is considered a fair time frame for anybody to cancel a subscription and make any complaint.

    Hope you understand.