What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I've been billed for the past 10 month and I left this company 10 month ago, I want to cancel the subscription thank you

    Asked by Didkwo on September 15, 2014 at 08:47 PM
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    billed and
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    JotForm Support Manager

    Answered by Jeanette on September 15, 2014 at 10:32 PM

    After checking your account activity I can see there is no activity since Dec/2013. However, I wish I could have refunded the whole amount, but I was just able to refund you the latest 2 charges, because Paypal will not allow us to refund beyond 60 days. This is considered a fair time frame for anybody to cancel a subscription and make any complaint.

    Hope you understand.