What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I access individual files uploaded on a form through dropbox

    Asked by cmsacomms on September 15, 2014 at 09:37 PM

    Hi I've managed to integrate dropbox with my form. However looking in dropbox, I can only see the pdf of the form, not the individual image and word documents attached separated out into respective files. The only way I can access the files is to open the pdf and click on each link to download. I need to have some way of being able to copy all of these attachments at once. Is there any other solution to be able to access at once all of these uploaded files?

    Screenshot
    dropbox uploaded files integrate solution
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 16, 2014 at 01:52 AM

    Hello cmsacomms,

    When you submit your DropBox integrated JotForm, the submission data is uploaded in a PDF file and the uploads are also copied to the same submission folder. You do not see the uploaded files in your dropbox submission folder? I just tested it in one of my own form and it seems to be working just fine. Please check the screenshot below where submission PDF along with the uploads are copied to dropbox folder:

    Have you integrated your form with dropbox after receiving the submission and then you edited it? Please be noted that if you edit your submission record, it will only upload the submission PDF to integrated dropbox folder but will not upload the files. Please test your form again by sending a live submission with uploads and see if you have any problem.

    Thank you!