What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Jotform not showing up...

    Asked by hartelphotography on September 15, 2014 at 11:18 PM

    For the past couple of days, when I go to jotform.com the website doesn't show up/load properly. I'm attaching a screen shot to better explain what I'm talking about. I have used different browsers, but nothing has worked. Everything has been fine in the past, but all of the sudden it's not working. Please help!


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    JotForm Support

    Answered by mustafa on September 16, 2014 at 04:46 AM


    I checked your account and your forms show up on my tests (i am using Chrome). Can you confirm it is working for you too?



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    Answered by hartelphotography on September 16, 2014 at 04:51 AM

    Hi Mustafa,

    No, the forms are still not working. I tried using Chrome, Firefox, and Safari. Is it possible that I am missing a plug-in?



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    JotForm Support

    Answered by mustafa on September 16, 2014 at 05:02 AM

    You do not need any plugin. It is interesting because i could successfully list your forms with Chrome and Firefox.


    screenshot if from firefox but chrome is also working well. If the problem still continues can you send me console output your browsers. In chrome you can do that by following these step:

    - right click anywhere on myforms page and click "Inspect Element"

    - in the opening window below click "Console" tab

    - refresh page and wait until completes

    - copy and send me everything written in that console


    I know it is boring but cannot figure out why with limited information.