What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to access the change payment method

    Asked by bryanproperties on September 16, 2014 at 11:00 AM

    When I try to change my card, I just a get a blank tab.  

    payment method change payment card
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    JotForm Support

    Answered by KadeJM on September 16, 2014 at 12:12 PM

    I just checked this on your account and I was able to get all the way into the different payment types.

    Can you please clear your browser cache then attempt to try this again. If the problem continues for you then please let us know.

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    JotForm Support

    Answered by KadeJM on September 16, 2014 at 12:13 PM

    Here's a guide to show you how to clear your browser cache in case you are unsure.

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    Answered by JHervert on September 16, 2014 at 12:28 PM

    I'm having a similar problem, asked 3 threads up, I've cleared my cache, tried in three different browsers, no change. I still cannot change my card. 
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    JotForm Support

    Answered by KadeJM on September 16, 2014 at 01:36 PM

    @ JHervert 

    Thanks for informing us about that. I've split your issue into a new thread. We'll handle your problem separately even though it is associated.