What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My payment tool disappeared from my form, all the items that I set up have disappeared.

    Asked by HammondSummer on September 16, 2014 at 11:40 AM

    Is there a way I can get the information back without reentering all the information?  Is there a way to retrieve the form from a few hours ago.  I did not do anything to the form not sure why it is gone.

    Page URL:
    https://secure.jotformpro.com/form/42403661211946

    Screenshot
    payment tool payment disappeared
  • Profile Image
    JotForm Support

    Answered by Welvin on September 16, 2014 at 01:17 PM

    Hi,

    We have our Form Revision History feature: http://www.jotform.com/help/294-How-to-View-Form-Revision-History . You can use this function to revert your form to its past format. Kindly check and update us here for the results.

    Thank you!

  • Profile Image

    Answered by HammondSummer on September 16, 2014 at 01:33 PM

    Thank you so much.  It worked.  I am not sure what happened but at least I was able to revert back.

  • Profile Image
    JotForm Support

    Answered by Welvin on September 16, 2014 at 02:12 PM

    You are welcome! I'm glad that works. If you require any further assistance, feel free to contact us again.

    Thank you!