When sending form through Gmail, Internet Explorer users are not able to see data input.

  • Profile Image
    Asked on September 16, 2014 at 11:50 AM

    Hi! We use jotform as a proof approval system. We upload the proof for the client, have them enter their basic information and whether or not we are approved and if any changes should be made. We love the system and it has worked well for us. 

    However, several of our clients have called to let us know they cannot see their information as they are typing it in on Internet Explorer. If they are typing and then submit the form, we can see it in our submissions that they have typed but they cannot see it themselves. We desperately need to resolve this issue. Thank you!

  • Profile Image
    Answered on September 16, 2014 at 01:31 PM

    I see that this issue appears only with IE11. I've tested with other versions 8, 9 and 10 as well and it seems to be working fine. As I debug, I see that height is set to 0px in the custom CSS which is causing the issue.

    /* line 1877, http://www.jotform.com/themes/css/style.less */

    .form-textbox {

    height: 0px;


    Please set the height to 30px so that the issue is resolved. Please get back to us if the issue still persists. We are happy to look into further.