What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    When sending form through Gmail, Internet Explorer users are not able to see data input.

    Asked by maegan on September 16, 2014 at 11:50 AM

    Hi! We use jotform as a proof approval system. We upload the proof for the client, have them enter their basic information and whether or not we are approved and if any changes should be made. We love the system and it has worked well for us. 

    However, several of our clients have called to let us know they cannot see their information as they are typing it in on Internet Explorer. If they are typing and then submit the form, we can see it in our submissions that they have typed but they cannot see it themselves. We desperately need to resolve this issue. Thank you!

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    JotForm Support

    Answered by Kiran on September 16, 2014 at 01:31 PM

    I see that this issue appears only with IE11. I've tested with other versions 8, 9 and 10 as well and it seems to be working fine. As I debug, I see that height is set to 0px in the custom CSS which is causing the issue.

    /* line 1877, http://www.jotform.com/themes/css/style.less */

    .form-textbox {

    height: 0px;


    Please set the height to 30px so that the issue is resolved. Please get back to us if the issue still persists. We are happy to look into further.