What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have just changed the form and submitted it, when will this change?

    Asked by jambis02 on September 16, 2014 at 12:18 PM

    It was the form called Jen Final Form

    changed JotForm submit changes
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    Answered by Ben on September 16, 2014 at 01:25 PM

    Hi,

    I am not sure what you mean by that, but as soon as you save your JotForm the changes will reflect on all pages where you have embedded the JotForm.

    For example, if you make a change on your JotForm in the builder and click save, you can go to your website where your JotForm is embedded (for example) and if you refresh the page you should see your JotForm with the last change already applied.

    Do let us know if that is not what you meant.

    Best Regards,
    Ben

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    Answered by jambis02 on September 17, 2014 at 06:40 AM

    Hi Ben,

    Trevor is not in today so I am dealing with this now.

    Since submitting the form with changes yesterday the form still does not appear to have updated even after clicking the refresh button.

    We have two bookings for today already who said they have filled in forms and we have not received them our end. 

    Please can you help with this as soon as you can as it is effecting business.

    Thanks in advance.

    Danielle 07896976653

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    Answered by Ben on September 17, 2014 at 08:08 AM

    Hi Danielle,

    Can you please tell me how your JotForms are embedded into your website? Are you using iFrame, source code or some other type of implementation?

    Is this the JotForm that you are referring to http://www.jotformpro.com/form/41413132194949?

    I have cleared the JotForms cache, so it should be updated right away with new data, if you are embedding it using iFrame method mentioned above.

    If you are not embedding it, but instead you are using the source code then you would need to get the new version of source code and replace the old one.

    You can see here how to get the source code for your JotForm:
    http://www.jotform.com/help/104-How-to-get-the-Full-Source-Code-of-your-Form

    We however do suggest using iFrame method which is described here:
    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Do let us know if the JotForm is working now and if not which method you have used to implement your JotForm into your website.

    Best Regards,
    Ben