Trouble shooting

  • Profile Image
    Antonio 
    Asked on September 16, 2014 at 01:47 PM

    Hello dear company JotForm. Your service is very useful and helpful for me. Please tell, now i have two forms in basic free account. And they worked good on my websites. But now, when i press button "submit" on the form on my site - form writes:

    "Form over quota. This form has passed it's allocated quota
    and cannot be used at the moment. Try contacting the owner of this form"

    If you can, please tell what does it mean, and what is the solution? Now i have only 30 submissions in free account. Here is website with the form - http://truckauto.net/

    Great thanks for your support and service.

  • Profile Image
    david
    Answered on September 16, 2014 at 03:04 PM

    Hi,

    That error usually occurs when your account is over one of its limits.  I checked your account and you are well withing your limits.  I also checked to see if you had set any submission limits for your forms, and you have not.  I sent a test submission through and it seems to have gone through just fine.  It looks like you have resolved whatever may have been causing this error.

    If you are still having trouble with your form, let us know and we will be happy to see what else we can find.

  • Profile Image
    antoniomoro
    Answered on September 16, 2014 at 03:14 PM

    Thanks David. It seems was caused because i was using jotform without registration (i dont know how) - and it allowed me sending 30 submissions and then stopped. But after registration, it solved.

     

    Great thanks for your help.

  • Profile Image
    alp_deniz
    Answered on September 16, 2014 at 04:09 PM

    Thank you very much for letting us know about the solution to this particular issue. We are very glad to receive both your reports and feedback.

    Kind regards