What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My JotForm receives email at one address but not the other

    Asked by FrankJesko on September 16, 2014 at 02:03 PM

    I am using your customer survey form in order to get feedback about my services but when someone fills out the survey form and submits it I get only one answer in response. Which is "would you use my services again". Can you help me here.

    Page URL:
    http://www.pcbloos.com/FEEDBACK.html

    survey survey form email and
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    JotForm Support

    Answered by KadeJM on September 16, 2014 at 03:38 PM

    I understand that you aren't receiving your email notifications?

    After looking at your form I found your first notification is blank and your second notifier 2 is set to send to your yahoo email address on your account.

    Are you receiving these at your yahoo address but not at the other address then perhaps?

    To fix this I would advise updating the email recipient in your first email notification. Make sure you click finish then save your form to ensure these changes take effect.

     

    If you continue to have problems then please confirm with us what email addresses this should be going to? And which one it is not being received at?

  • Profile Image
    JotForm Support

    Answered by KadeJM on September 16, 2014 at 03:52 PM

    Additionally, I've also realized after fixing your question that you've actually asked two separate issues here. One about not receiving it at an email address for your original thread topic and the other about only one answer in your thread details.

    For your email with only one answer I would suggest marking your fields as required to fix that problem.

    And also I do apologize about my previous confusion.