What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I do not receive an email notification of the form when a new one is filled out.

    Asked by Elissa on September 16, 2014 at 02:20 PM

    The purchasing / asset transfer form,

    1. doesn't request the approval how it was originally set up to

    2. doesn't send the form to purchasing in the correct format

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on September 16, 2014 at 03:57 PM

    1. I cannot find any form associated with your email, that's why you might not be receiving any email.

    2 if you have created a form using another email address, please let us know what is this.

    Also, I want you to  be aware that we just had a temporary problem with our default email sending method so we switched to a backup method, the problem should be soon resolved.