Email Alerts are not working

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    rabbivogel
    Asked on September 16, 2014 at 02:32 PM

    I have an email alert set up so that when people submit a form, they get an automatic response with the information they submitted.  However, the automatic response is not actually being sent.  

     

    Thanks!

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    aytekin
    Answered on September 16, 2014 at 03:54 PM

    Was it working before and suddenly stop working today? Because we have a temporary problem with our default email sending method, so we switched methods. It should be resolved soon and we will go back to the default method. 

    You can try using your own SMTP server if you need an urgent solution:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form