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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Alerts are not working

    Asked by rabbivogel on September 16, 2014 at 02:32 PM

    I have an email alert set up so that when people submit a form, they get an automatic response with the information they submitted.  However, the automatic response is not actually being sent.  

     

    Thanks!

    Page URL:
    http://form.jotformpro.com/form/41416762235957

    email alerts email thanks
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    JotForm Founder

    Answered by aytekin on September 16, 2014 at 03:54 PM

    Was it working before and suddenly stop working today? Because we have a temporary problem with our default email sending method, so we switched methods. It should be resolved soon and we will go back to the default method. 

    You can try using your own SMTP server if you need an urgent solution:

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form