What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    all of my email notifications were deleted - can I undelete them?

    Asked by mcgraw on September 16, 2014 at 04:32 PM
    email alerts undelete all email
  • Profile Image
    JotForm Support

    Answered by TitusN on September 16, 2014 at 04:41 PM

    Hello,

    I'm forwarding your request to our developers for further assistance. 

    Kindly clarify on which form your email notifications are missing so that we can take a closer look. 

    Thank you for your patience. 

  • Profile Image
    JotForm Support

    Answered by steve on September 16, 2014 at 05:55 PM

    Hello-

    Can you clarify what you mean? I checked one of your forms and I see notifications still set up:

    Is there a specific form you're having issues with? Please help us further understand the issue you're having.

    Thanks

  • Profile Image

    Answered by mcgraw on September 16, 2014 at 09:36 PM

    I can see the email alerts, but when I click on each one to edit, I see a red X on the right side or each one--i.e., 

    The url is: http://form.jotformpro.com/form/42036416865961

    This is the only form, at this time that I am having a problem with the alerts. I even tried to add a new alert and that shows that it was deleted.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 16, 2014 at 10:19 PM

    @mcgraw

    The red X you see is a button which you can use to delete the notification. It does NOT mean that the notification email is deleted.

    May I ask though, is there anything else that lead you to think that the emails were deleted. Are you having issues aside from that?

  • Profile Image

    Answered by mcgraw on September 18, 2014 at 12:14 PM

    I am not getting any notification when a form is sent