What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my notification email not using the selected field as the sender?

    Asked by traketo on September 16, 2014 at 04:59 PM

    i have performed various tests and the sender name should be "sales agent" yet comes in as jotform

    Screenshot
    sender selected email JotForm name sender name
  • Profile Image
    JotForm Support

    Answered by BDAVID on September 16, 2014 at 05:13 PM

    We have now implemented a solution to set a Sender Address as you wish, in order to set the email field of your jotform as the Notification Sender, please follow this guide: Set Email Field as the Notification Sender Email Address with Mandrill.

    Please try it, and let us know if you need further help, we will be glad to assist you.

  • Profile Image

    Answered by traketo on September 16, 2014 at 05:22 PM

    i dont want to use an actual email address just want whatever address is in the field as it needs to be dynamic and based on user and not all of them will come in from the same user

  • Profile Image
    JotForm Support

    Answered by jonathan on September 16, 2014 at 05:29 PM

    Hi,

    It seems you were referring to the Reply-To-Email instead.

    You can just use the Email field in the reply to box.

    User guide http://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

     

    Hope this help. Inform us if you need further assistance.

    Thanks.

     

  • Profile Image

    Answered by traketo on September 17, 2014 at 09:31 AM

    no here i will try to show what i mean if you look at this picture that's attached. the form was setup to use the info in the sales agent field as the sender name, and if you look at entries submitted earlier yesterday vs ones later in the day (top 3 emails) it switched from using the info in that input field to just "jotform" that is not a reply to email or mandrill issue as it was working up until yesterday afternoon just fine.

     

    "b.Callaway@xxxxxxxxxxxx.com <noreply@jotform.com>"

     

    is an example of how the emails were coming in.

     

    Thank You

     

     

     

     

     

  • Profile Image

    Answered by Ben on September 17, 2014 at 09:55 AM

    Hi,

    Yes, I understand what you mean. I have noticed the same thing with another account and will notify our developer this issue with your account as well.

    Please note that yesterday we had some issues with out main email system so we have switched to our backup system instead, which is probably the reason why this has happened nevertheless our developers will take a look to see if there are no other issues involved with this.

    They will update you on the matter once they have more details.

    Best Regards,
    Ben

  • Profile Image

    Answered by traketo on September 17, 2014 at 09:58 AM

    Ok so its definitely not an issue on my end?

     

    i just wanted to make sure that there was nothing i needed to do on my end.

     

     

    Thank You.

  • Profile Image

    Answered by ICA_Forms on September 17, 2014 at 10:04 AM

    This is occurring to us as well and has broke our workflow.

  • Profile Image

    Answered by Ben on September 17, 2014 at 10:05 AM

    Hi,

    Yes, unfortunately it seems that there might be (or was at one point during the switch to backup system) an issue on our end and our developers will take a look at it. They will however let you know in case they require any details from you.

    Thank you for your understanding and do notify us if you get any new submissions with the same issue.

    Best Regards,
    Ben

  • Profile Image

    Answered by optimed on September 17, 2014 at 10:26 AM

    I get the same problem since yesterday!

    All my submitted form show sender as "Jotform"

  • Profile Image

    Answered by Ben on September 17, 2014 at 10:31 AM

    Hi @ICA_Forms and @optimed

    I see that you have each opened tickets regarding this issue which is good. We will be replying to you there and notifying the developers there about your issues as well.

    This will allow us to see how many users are affected by this and to offer update to everyone once the issue is resolved.

    Thank you for your patience and understanding,
    Ben

  • Profile Image
    Chief Technology Officer

    Answered by eee on September 17, 2014 at 04:54 PM

    Hello,

    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.