Thank you for the directions to downgrade.

Thank you for the directions to downgrade. Because I have never used the service and the billing date was in August, I’m asking for a refund for the current billing period. We are on a very tight budget and this will help us stay within our budget. Thank you for your assistance and service.

Hi Kevin,

Thanks for reaching out to Jotform Support. I will communicate your request to our billing team. This might take some time but we'll circle back to this thread once we hear back from them.

We appreciate your patience and understanding while we’re looking into this.