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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    The emails we received suddenly have changed to Jotform's default sender name and email

    Asked by lehmanlaw2011 on September 16, 2014 at 07:47 PM


    Our forms (retail agreement and wholesale agreement) used to arrive with the sender's email address supplied in the email header.  For some reason the forms no longer arrive that way.  Instead, the JotForm email address is appearing in the header.  We have not updated our form settings.  Please advise.




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    JotForm Support

    Answered by EltonCris on September 16, 2014 at 10:05 PM

    Hi Andrea,

    We are truly sorry about that. We have a problem with our default email sending method so we switched to a backup method. This is a temporary problem and it will be soon resolved.

    I have also forwarded your report to our technical team so you will get updates once this is fixed.

    Meantime, you may want to use Mandrill or your own SMTP server to send emails as an alternative.


    Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    SMTP: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you need further assistance, let us know. 


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    Chief Technology Officer

    Answered by eee on September 17, 2014 at 04:53 PM


    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.