JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
The emails we received suddenly have changed to Jotform's default sender name and emailAsked by lehmanlaw2011 on September 16, 2014 at 07:47 PM
Our forms (retail agreement and wholesale agreement) used to arrive with the sender's email address supplied in the email header. For some reason the forms no longer arrive that way. Instead, the JotForm email address is appearing in the header. We have not updated our form settings. Please advise.
We are truly sorry about that. We have a problem with our default email sending method so we switched to a backup method. This is a temporary problem and it will be soon resolved.
I have also forwarded your report to our technical team so you will get updates once this is fixed.
Meantime, you may want to use Mandrill or your own SMTP server to send emails as an alternative.
If you need further assistance, let us know.
Chief Technology Officer
Both reply to and from name problems are fixed,
Thank you for your patience,