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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Having form issues again with no reply@jotform.com

    Asked by Gamezrodolfo77 on September 17, 2014 at 12:01 AM

    ive had this issue before but adjusted it as I was informed to do so and had been issue free for a while. Now whenever I want to reply it does to noreply@jotform.com. I know this is a recurring problem but all my settings are as advised. I appreciate anybody's help. 

    Page URL:
    www.doctoresparati.com/contact.html

    JotForm problem settings noreply
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    Answered by jedcadorna on September 17, 2014 at 02:33 AM

    When you say 'Whenever I want to reply it does to noreply@jotform.com' are you referring to the 'Reply' option in your submissions page? Sending a reply to someone who submitted the form. Is that what you mean? Or you mean the noreply in 'Senders Email'?

    Or if you are having issues receiving email please confirm it to us.

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    Answered by BiarritzTaxi on September 17, 2014 at 03:37 AM

    We are also having an issue with replies - as of late last night when we reply to form submissions our email is being sent to no reply@jotform.com instead of the email address the client provided.

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    JotForm Support

    Answered by NeilVicente on September 17, 2014 at 03:42 AM

    @BiarritzTaxi

    First off, we'd like to extend our apologies for this inconvenience. Currently, we are experiencing a problem with our default email sending method so we switched to a backup method.

    This is a temporary problem and it will be soon resolved. In the meantime, to get the emails sent from your selected email field, you may configure your notifications to be sent through SMTP using your own SMTP email account.

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    We shall let you know if this problem is fixed ultimately. 

    Thank you very much for your patience.

    Best regards

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    Answered by Gamezrodolfo77 on September 17, 2014 at 05:51 AM
    Thank you for your response. The problem is when when I want to send a reply to someone who submitted a form, instead of going to the persons email it replys to: noreply@jotform.com
    ...
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    Answered by jedcadorna on September 17, 2014 at 07:06 AM

    We apologize for the inconvenience. Like what my colleague explained in his post that we have to switched to our secondary sending method because our default email sending has some issues.

    You can temporarily setup an SMTP account then follow the guide provided by my colleague so you can forward emails temporarily using your own SMTP account.

    We'll notify you here once this issue is fixed.

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    Answered by bedandbiscuit on September 17, 2014 at 09:40 AM

    Hello,

    Are you going to notify everybody with an email? Because when you do something like changing your email sending method, you should send out an email to everybody so we are aware of the problem. Please send an email if the problem is solved. Thank you. Laszlo Wallenstein

     

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    Answered by Gamezrodolfo77 on September 17, 2014 at 09:51 AM
    I would also be interested in being notified. Can this be done?
    ...
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    Answered by schmag on September 17, 2014 at 09:53 AM

    Hello,

    Any news? 

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    JotForm Support

    Answered by david on September 17, 2014 at 10:41 AM

    We hope to have this resolved today, everyone who has posted in this thread should get the updates via email each time there is a new post.  We are very sorry for the inconvenience and thank you very much for your patience.

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    Answered by Gamezrodolfo77 on September 17, 2014 at 10:51 AM
    Thank you VERY much!
    ...
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    JotForm Support

    Answered by david on September 17, 2014 at 10:54 AM

    You are welcome, again, we are very sorry about this and hope to have it resolved soon.

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    Answered by slaborie on September 17, 2014 at 10:56 AM

    hi I need to know aswell when this issue is fixed. thanks a lot

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    Answered by schmag on September 17, 2014 at 11:40 AM

    Hi!

    My problem persists....... ;(( , only function one time and back to the error

     

    http://screencast.com/t/xKszRADj

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    Chief Technology Officer

    Answered by eee on September 17, 2014 at 04:44 PM

    Hey @Gamezrodolfo77,

    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.

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    Answered by Gamezrodolfo77 on September 17, 2014 at 05:21 PM
    Thank you very much! You guys have always been great with customer service
    ...
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    JotForm Support

    Answered by david on September 17, 2014 at 05:33 PM

    You are very welcome!  Let us know if you have any other questions and we will be happy to help.

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    Answered by BiarritzTaxi on September 18, 2014 at 03:23 AM

    Yep been working fine since last night. Great service as always. Thanks!