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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Selection from radio button field not showing in form notification email

    Asked by nabbesh on September 17, 2014 at 05:12 AM

    Something very weird happening when i integrate jotform to my template i just need to take the name id of that form and put it into my customized form, i'm doing that, but for some objects its working fine and some are not.

     

    http://molham.ae/register-freelancer/translation.html

     

    See the screenshot please, my question, is why the radio button not passing by just assigning to them the name id?

    because they appearing empty in my submission email

    Screenshot
    not submitting data radio button data radio button field radio button
  • Profile Image

    Answered by nabbesh on September 17, 2014 at 06:30 AM

    Ok so i've managed to fix the first parts but not the last two! which is still i don't know why?

    its this form http://molham.ae/register-freelancer/editing.html

    and the screenshot is attached.

    Also another question, can i ask for more than 100,000 submissions a month? cuz that your max as i can notice.

    and also i wanted to know why the unique ID is not getting generated?!

     

    Thanks

     

     

  • Profile Image
    JotForm Support

    Answered by Welvin on September 17, 2014 at 08:51 AM

    Hi,

    We actually do not recommend doing any changes to the field ID, Class and Names. Doing so would cause to a problem like this. If you want to customize it, you can target the specific ID or Class with your own styles. Of course, you can also use/add another script to it for extra functions. But again, we do not advise removing any of the ID, Class and Names as well as the Javascript codes. 

    I have re-created your form notification email. Can you please try again? If still, the data are missing, then you would need to re-embed the form bringing it to its default state.

    Thank you!

  • Profile Image

    Answered by nabbesh on September 17, 2014 at 09:35 AM

    I think you understood me wrong, i really wanted to know why the submission (chosen answer is not appearing in my email notification) i've added the name, regarding ID and Class i don't think they're important.  because i've made this form working perfectly (don't know how) without taking the jotform ID and Class of that object http://molham.ae/register-freelancer/graphic-design.html

     

     

  • Profile Image
    JotForm Support

    Answered by Welvin on September 17, 2014 at 10:25 AM

    That's actually how I understand it. Well, you've mentioned it works before and you're doing changes to the form source codes and it had stop working after. 

    Try to submit to the form direct URL: http://www.jotform.me/form/42591846548467. If you receive the selected option, then I'm sure, you have remove the required property in the form source codes. 

    I have recreated your form notification, did you try it again? What's the result? Still nothing?

    Thank you!

  • Profile Image

    Answered by nabbesh on September 17, 2014 at 11:30 AM

    yes still nothing, i just wanted to know what are the required property.

    I wonder why you ask me this question while you can access everything in my account :)

     

     

  • Profile Image

    Answered by nabbesh on September 17, 2014 at 11:31 AM

    Now all my forms are disables and i can't test anything :(
  • Profile Image
    JotForm Support

    Answered by Kiran on September 17, 2014 at 12:39 PM

    I'm checking on the issue. I see there is no notification when the form is submitted. Please allow me some time to work on this and get back to you with relevant information.

    I've moved the other question on disabled form to a new thread

    http://www.jotform.com/answers/430296

    Thank you!!

     

     

  • Profile Image
    JotForm Support

    Answered by Kiran on September 17, 2014 at 02:59 PM

    Thank you for being patient. Could you please verify if the emails are being landed in Spam/Junk folders? Also, I request you to go through our guide on setting up email alerts to prevent bouncing issues and follow the steps.

    You can also use your own SMTP for sending emails by following the guide http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form or you may setup Mandrill by following http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    Please let us know if the issue still persists. We are happy to look into the issue further.

  • Profile Image

    Answered by nabbesh on September 18, 2014 at 03:01 AM

    Hi Kiran, that wasn't my issue at all :) 

    you are very far away from my problem, anyways i've figured it out! 

    Basically i'm coding the features of typeform.com to jotform.com 

    because i like the user experience of typeform and the features, but the backend and their support system is not that good really! 

  • Profile Image
    JotForm Support

    Answered by EltonCris on September 18, 2014 at 05:18 AM

    @nabbesh 

    Thanks for your kind feedback towards us and we apologize for any inconveniences caused.

    Glad to hear you were able to figure out the problem.

    Should you have any other questions or concerns, feel free to contact us again.

    Best Regards! :)