- nabbeshAsked on September 17, 2014 at 05:12 AM
Something very weird happening when i integrate jotform to my template i just need to take the name id of that form and put it into my customized form, i'm doing that, but for some objects its working fine and some are not.
See the screenshot please, my question, is why the radio button not passing by just assigning to them the name id?
because they appearing empty in my submission email
- nabbeshAnswered on September 17, 2014 at 06:30 AM
Ok so i've managed to fix the first parts but not the last two! which is still i don't know why?
its this form http://molham.ae/register-freelancer/editing.html
and the screenshot is attached.
Also another question, can i ask for more than 100,000 submissions a month? cuz that your max as i can notice.
and also i wanted to know why the unique ID is not getting generated?!
- JotForm SupportWelvinAnswered on September 17, 2014 at 08:51 AM
I have re-created your form notification email. Can you please try again? If still, the data are missing, then you would need to re-embed the form bringing it to its default state.
- nabbeshAnswered on September 17, 2014 at 09:35 AM
I think you understood me wrong, i really wanted to know why the submission (chosen answer is not appearing in my email notification) i've added the name, regarding ID and Class i don't think they're important. because i've made this form working perfectly (don't know how) without taking the jotform ID and Class of that object http://molham.ae/register-freelancer/graphic-design.html
- JotForm SupportWelvinAnswered on September 17, 2014 at 10:25 AM
That's actually how I understand it. Well, you've mentioned it works before and you're doing changes to the form source codes and it had stop working after.
Try to submit to the form direct URL: http://www.jotform.me/form/42591846548467. If you receive the selected option, then I'm sure, you have remove the required property in the form source codes.
I have recreated your form notification, did you try it again? What's the result? Still nothing?
- nabbeshAnswered on September 17, 2014 at 11:30 AM
yes still nothing, i just wanted to know what are the required property.
I wonder why you ask me this question while you can access everything in my account :)
- JotForm SupportKiranAnswered on September 17, 2014 at 12:39 PM
I'm checking on the issue. I see there is no notification when the form is submitted. Please allow me some time to work on this and get back to you with relevant information.
I've moved the other question on disabled form to a new thread
- JotForm SupportKiranAnswered on September 17, 2014 at 02:59 PM
Thank you for being patient. Could you please verify if the emails are being landed in Spam/Junk folders? Also, I request you to go through our guide on setting up email alerts to prevent bouncing issues and follow the steps.
You can also use your own SMTP for sending emails by following the guide http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form or you may setup Mandrill by following http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.
Please let us know if the issue still persists. We are happy to look into the issue further.
- nabbeshAnswered on September 18, 2014 at 03:01 AM
Hi Kiran, that wasn't my issue at all :)
you are very far away from my problem, anyways i've figured it out!
Basically i'm coding the features of typeform.com to jotform.com
because i like the user experience of typeform and the features, but the backend and their support system is not that good really!
- JotForm SupportEltonCrisAnswered on September 18, 2014 at 05:18 AM
Thanks for your kind feedback towards us and we apologize for any inconveniences caused.
Glad to hear you were able to figure out the problem.
Should you have any other questions or concerns, feel free to contact us again.
Best Regards! :)