What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by jrussell on September 09, 2011 at 05:10 PM

    There was an SSL transaction made and I do not see it in my Authorize.net account

    There has been no response email to the purchaser either.

    This processing seems to take a long time or is not happening at all.

    I need answers in order to updrade or look for another form / gateway

    This is taking too long to get answers.

    I am sorry for pushing but this is business and I can't wait to get an answer when money is involved.

    This either works or it does not.

    I need to know either way so I can move forward and not be delayed any longer.



    Your search for - "interlogy llc" in "New York City, NY" - did not match any Business Names.


    Make sure all words are spelled correctly. Try different name variations. Request BBB develop a business review.
  • Profile Image

    Answered by jrussell on September 09, 2011 at 07:05 PM

    OK, I am not getting any answers so I need to look elsewhere.



    So far I am lined with another form builder. They have address and phone so I guess I need to move because I can't worry about what is going on with my form and jotform and if payments are not being actually sent to auth.net. A test gores trough, integration goes through, but a live transaction does not?

    I'll give this 30 mins more to get answers then I need to take actions and inquiries with proper aithorities.

  • Profile Image

    Answered by allanftd on September 09, 2011 at 10:43 PM

    Hi jrussell,

    Thank you for bringing this to our attention. We understand the urgency and severity of this matter and we sincerely apologize for the delay in response. We'd like to get a few more details in order to help us pinpoint where the problem is. I assume that you made the actual submissions, did you receive any form of notification from Authorize.net? If so, can you provide the order reference # or receipt # that we can use to validate if the payment was successful? 

    Hope that you can obtain these information and share it with us. We apologize for the inconvenience and we appreciate your cooperation and patience on this matter.