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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Sender Name defaulted to "Jotform" instead of the Full Name field

    Asked by optimed on September 17, 2014 at 09:55 AM

    Hi Jotform,

    Since yesterday, all my forms when they are sent by email instead of displaying the name of the customer in the "FROM", it is written that it is sent from Jotform.

    It has been working since the beginning and sometimes it would write randomly (Jotform), but since yesterday, all of them (around 100) has been written Jotform.

    Page URL:

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    JotForm Support

    Answered by Welvin on September 17, 2014 at 10:56 AM


    Our apologies! We have a problem with our default email sending method so we switched to a backup method. This is a temporary problem and it will be soon resolved. 

    I have also forwarded your report to our technical team so you will get updates once this is fixed. While waiting, you may want to use the following alternatives for sending mails using your SMTP or using Mandrill servers:

    Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    SMTP: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 


    We thank you for your understanding on this matter! If you require any further assistance, feel free to contact us.


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    Chief Technology Officer

    Answered by eee on September 17, 2014 at 04:54 PM


    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.