My email submissions are showing jot form as the sender instead of the name of the sender

  • Profile Image
    John Burnside 
    Asked on September 17, 2014 at 10:45 AM

    THis changed yesterday mid day

     

  • Profile Image
    Kiran
    Answered on September 17, 2014 at 11:56 AM

    We sincerely apologize for the inconvenience caused. We are facing a temporary issue with our default email sender so we have switched to backup method, which in turn causes such problems. I am forwarding this to our next level support. If there is any update, you'll also be updated through this thread.

    Meanwhile, you may configure the notifications by using Mandrill or setting up with your SMTP server. The following guides may help in this regard.

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please get back to us if you need further assistance. We will be happy to help.

    Thank you very much for your understanding.

  • Profile Image
    eee
    Answered on September 17, 2014 at 04:55 PM

    Hello,

    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.