What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email submissions are showing jot form as the sender instead of the name of the sender

    Asked by John Burnside  on September 17, 2014 at 10:45 AM

    THis changed yesterday mid day

     

    Submissions name sender email
  • Profile Image
    JotForm Support

    Answered by Kiran on September 17, 2014 at 11:56 AM

    We sincerely apologize for the inconvenience caused. We are facing a temporary issue with our default email sender so we have switched to backup method, which in turn causes such problems. I am forwarding this to our next level support. If there is any update, you'll also be updated through this thread.

    Meanwhile, you may configure the notifications by using Mandrill or setting up with your SMTP server. The following guides may help in this regard.

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address 

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please get back to us if you need further assistance. We will be happy to help.

    Thank you very much for your understanding.

  • Profile Image
    Chief Technology Officer

    Answered by eee on September 17, 2014 at 04:55 PM

    Hello,

    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.