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  • Profile Image

    Email notifications are not received

    Asked by Buonviando on September 17, 2014 at 10:51 AM

    the last email I received was at 13:10 (local swiss time) 

    Page URL:
    http://www.buonviando.ch/en/order-a-delivery/order-form-for-single-pac<br/>kages-pick-up-only

    email email notifications email submissions
  • Profile Image

    Answered by Ben on September 17, 2014 at 12:09 PM

    Hi,

    We are currently experiencing some issues with emails and we are using our backup system so do let us know more details.

    I have checked your forms and they are properly connected for email submissions and I do see that you have no limits on your forms and that there are submissions that have been made today so I will need to ask you to please bare with us until our development team can find the reason why you would not receive the emails.

    Regarding more details that I have mentioned above. Can you tell us if you get the email notification to any of the accounts set in the form? I have noticed that there are 2 in one form and 3 in another and that both of them are being actively used. Or is the issue presenting itself only in one account?

    Also I would suggest taking a look at our whitelisting page Whitelisting JotMails IP Addresses because our emails addresses have been changed since we are using the backup system, so they might be in your spam folder.

    Do let us know if they are in spam or trash folder and I do apologize in the name of our company if this has caused you any inconveniences and urge you to use our submission reports for now.

    Best Regards,
    Ben

  • Profile Image

    Answered by Buonviando on September 17, 2014 at 01:31 PM

    Hi Ben

    All 3 Emails are active and we do not receive any notification.

    SPAM/JUNK is also empty

    We have sent the Whitelisting JotMails IP Adresses to our provider. 

    And I heard from my webdesinger that they have the same problems with their jotform too and a lot of customers of theirs:

    like 

    http://www.web-d-vision.ch/kontakt-screendesign-webdesign-homepage-erstellen-adwords-agentur-marketing-zurich-schweiz

    thank you for helping us out 

    Sandra

  • Profile Image

    Answered by Ben on September 17, 2014 at 02:07 PM

    Hi Sandra,

    Yes, unfortunately we did have some issues with the emails, as already mentioned and are now using our backup system, which should work properly and does for most of people. I have alerted developers of your issue and they will take a look at it and contact you back as soon as they get it resolved or have an update for you.

    If you talk with anyone that has the same problem please tell them that they should come and give us a shout about it just as you did, that way we will be able to get more data on the actual problem.

    I am sorry for any inconveniences this might have caused you.

    Best Regards,
    Ben

  • Profile Image

    Answered by slaborie on September 17, 2014 at 02:23 PM

    Hi Ben

    Here we are. With the same problem . in our account we have a lot of different customers of us and different email-accounts (but mostly) the second notifications are always one with sandra@ this is for me internally to check if jotforms notifications runs ;-) we had some problems last year - with bounce list stuff like that. That's why I put in all our clients forms  - one with my email adress.

    Thats good then now I know from which form the client received the notification and which client not.

    1. our form: http://www.web-d-vision.ch/kontakt-screendesign-webdesign-homepage-erstellen-adwords-agentur-marketing-zurich-schweiz 

    2. a client of us: http://www.benico.ch/index.php/katalog/bestellformular

    etc.

    Perhaps it helps to find the problem.

    Thanks and kind regards

    Sandra

  • Profile Image

    Answered by Ben on September 17, 2014 at 02:47 PM

    Hi Sandra

    Thank you for letting us know.

    Since this is a different account it should have its own thread so I have done that for you.

    We will be updating that post shortly as well.

    Best Regards,
    Ben

  • Profile Image

    Answered by Ben on September 17, 2014 at 02:51 PM

    Hi,

    Sorry for double posting.

    You can find the link to your new thread here: http://www.jotform.com/answers/430419

    Best Regards,
    Ben