What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    In Mac OS - Firefox: the form is still submitted and redirected to Paypal even without completing the required field

    Asked by inklingcg on September 17, 2014 at 11:33 AM
    Could you fix one thing for me though? If I dont fill out all the required boxes, when I click the submit button it does show in red that they must complete them, but it still directs me to the paypal website. Can you make sure it doesnt direct them there unless all the required information is completed?
    Thanks!
    Tina
    mac os firefox required field
  • Profile Image
    JotForm Support

    Answered by Welvin on September 17, 2014 at 11:34 AM

    Hi Tina,

    Please let us know your current form here. When submitting to my colleague's form, I don't have any problem on it:

    Thank you!

  • Profile Image

    Answered by inklingcg on September 17, 2014 at 01:42 PM

    OK so...I went to test it and when I DO NOT fill out all of the required fields it gives me this...

     

     

    Then about 2 seconds later this...

    Then finally this...

  • Profile Image
    JotForm Support

    Answered by Welvin on September 17, 2014 at 02:25 PM

    Thank you for the screenshots. That helps a lot. I am able to replicate it now using Mac OS and this problem happen specifically in Firefox. In MAC OS Chrome, it works fine.

    Let me create a ticket and submit it to our developers. You should be notified here when this is fixed.

    With regards to the Paypal, please run the wizard and provide your Paypal Email Address:

    Thank you!

  • Profile Image

    Answered by inklingcg on September 17, 2014 at 06:51 PM
    Could you please let me know if this has been taken care of yet, and if not when I can expect it to be?
    Thanks!
    Tina
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on September 17, 2014 at 11:28 PM

    Hello Tina,

    Unfortunately we cannot provide an ETA on this. I did check the ticket status and found that it is marked as important and already assigned to one of our developer. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by NeilVicente on September 20, 2014 at 01:08 PM

    Hello Tina,

    We are sorry for the long wait, but I would like to inform you that this bug has been fixed. 

    If the issue persists on your end, kindly try clearing your browser's cache. Let us know how it goes thereafter.

    Thanks!