What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I get the senders email to show up instead of

    Asked by Bioniclt on September 17, 2014 at 01:01 PM

    I created a website that has the forms and is linked to our email address. When I receive an email, it says I received from "jotform". I need it to say their email address so that I can search for an individual customer and instantly reply back to them.

     

    Thank you

    JotForm email bad sender send email as email sender JotForm sender
  • Profile Image

    Answered by Ben on September 17, 2014 at 02:17 PM

    Hi,

    That tells me that you have set up the email forwarding properly, but unfortunately we have some issues with our email system which is causing this to happen. We are currently working on fixing this and are using our backup email system to deliver emails.

    I would like to suggest that you use the submissions for now instead. If you check them you will be able to see who has submitted your form.

    You can see here how to do that: http://www.jotform.com/help/269-How-to-view-Submissions

    We do hope that this will be resolved soon and we apologize for any inconveniences this might have caused you.

    Best Regards,
    Ben

  • Profile Image

    Answered by seanmccthy on September 17, 2014 at 02:29 PM

    Hey Bioniclt,

    There is another work around for this issue. In the meantime, you can set the email field on the form as the "Reply-To" option in your Email Alert settings. This will not show the user as the sender of the mail but, it will make your work a bit easier in the sense that you can simply hit the reply option in your email and the user's email should be addressed as the receiver for the reply mail. I hope this helps, if not, I will be here for further assistance.

    Thanks!

  • Profile Image

    Answered by Ben on September 17, 2014 at 03:02 PM

    Hi,

    Yes,  @seanmccthy that is correct for sending extra data, but we are temporary experiencing issues with the emails which are causing this to happen to some of our subscribers and that info is not shown properly in the emails.

    I would recommend leaving the no-reply@jotform.com (sender e-mail field) to our servers so that you can start getting emails as soon as our developers resolve the issue.

    If you want however, you can send the emails using your own email instead by following these steps for SMTP setup: How to Setup SMTP for a Form.

    Hope this helps you and do let us know if you have any questions.

    Best Regards,
    Ben

  • Profile Image
    Chief Technology Officer

    Answered by eee on September 17, 2014 at 04:57 PM

    Hello,

    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.