Emails issue - Emails not delivered on submission

  • Profile Image
    Asked on September 17, 2014 at 02:43 PM

    Hi Ben

    Here we are. With the same problem . in our account we have a lot of different customers of us and different email-accounts (but mostly) the second notifications are always one with sandra@ this is for me internally to check if jotforms notifications runs ;-) we had some problems last year - with bounce list stuff like that. That's why I put in all our clients forms  - one with my email adress.

    Thats good then now I know from which form the client received the notification and which client not.

    1. our form: 

    2. a client of us:


    Perhaps it helps to find the problem.

    Thanks and kind regards


  • Profile Image
    Answered on September 17, 2014 at 03:16 PM

    Hi Ben

    I think I have found the problem: it's within the Whitelisting IP Adresses - i sent them to our provider and I hope they can fix that a soon as possible.

    Thank your for your support

    Sandra & Steve

  • Profile Image
    Answered on September 17, 2014 at 04:18 PM

    Hi Sandra and Steve,

    Thank you for providing us more details about the issue.

    You can also check in your Email History logs for related data/info about the sent emails.

    Check this user guide

    Please inform us if issue persist.