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    Emails issue - Emails not delivered on submission

    Asked by slaborie on September 17, 2014 at 02:43 PM

    Hi Ben

    Here we are. With the same problem . in our account we have a lot of different customers of us and different email-accounts (but mostly) the second notifications are always one with sandra@ this is for me internally to check if jotforms notifications runs ;-) we had some problems last year - with bounce list stuff like that. That's why I put in all our clients forms  - one with my email adress.

    Thats good then now I know from which form the client received the notification and which client not.

    1. our form: http://www.web-d-vision.ch/kontakt-screendesign-webdesign-homepage-erstellen-adwords-agentur-marketing-zurich-schweiz 

    2. a client of us: http://www.benico.ch/index.php/katalog/bestellformular

    etc.

    Perhaps it helps to find the problem.

    Thanks and kind regards

    Sandra

    submission email
  • Profile Image

    Answered by slaborie on September 17, 2014 at 03:16 PM

    Hi Ben

    I think I have found the problem: it's within the Whitelisting IP Adresses - i sent them to our provider and I hope they can fix that a soon as possible.

    Thank your for your support

    Sandra & Steve

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    JotForm Support

    Answered by jonathan on September 17, 2014 at 04:18 PM

    Hi Sandra and Steve,

    Thank you for providing us more details about the issue.

    You can also check in your Email History logs for related data/info about the sent emails.

    Check this user guide http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History

    Please inform us if issue persist.

    Thanks.