Reply-to email no longer working

  • Profile Image
    kechappell
    Asked on September 17, 2014 at 03:11 PM

    I've been using the same form for several weeks, and it was successfully sending notifier emails with the reply-to email as the form submitter's email. I recently updated the form, but now this function is no longer working. The settings are correct (see series of screenshots attached). I've already tried deleting the original email alert and setting up a new one, but no luck.

    Any advice would be appreciated - thanks!

  • Profile Image
    jonathan
    Answered on September 17, 2014 at 04:11 PM

    Hi,

    We apologize for any inconvenience caused by this. We have a problem with our default email sending method so we switched to a backup method.

    This is only a temporary problem, and being work on already by our higher team support to restore the original service.

    I have also submitted your report to our next level support so that you can be informed as soon as the issue is fixed.

    For the meantime, you may want to use Mandrill or your own SMTP server to send emails as an alternative.

    User Guides:

    Mandrill: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    SMTP: http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Please inform us if there is more we can help you with.

    Thanks.

  • Profile Image
    eee
    Answered on September 17, 2014 at 04:48 PM

    Hey @kechappell,

    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.

  • Profile Image
    kechappell
    Answered on September 17, 2014 at 04:48 PM

    Thank you for your prompt reply, and quick fix of the issue! Very much appreciated :)