What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How did you embed the form to the website? If it is normally embedded, could you try embedding by using iframe method and see if that resolves the issue.
It would be helpful for us to investigate the issue and to assist you in the right way if you can share the URL of the website where the form is embedded?
Please get back to us if you need further assistance. We'll be happy to assist you.