Reply-to Email points to noreply@jotform.com instead of the email address field in the email field of the form

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    lightningvapes
    Asked on September 17, 2014 at 03:15 PM

    To the best of my knowledge, my forms are setup correctly. The desired effect I'm trying to achieve is that when a customer submits an inquiry on any one of our forms, their email address is automatically used for the "Reply To" field in Gmail. It was working as recently as yesterday, though seems broken today and no changes in configuration have been made on my end to trigger this issue.  As it currently stands (broken) the "reply to" field is automatically populated with noreply@jotform.com. Help!

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    seanmccthy
    Answered on September 17, 2014 at 04:20 PM

    Hey,

    Sorry to say but, Jotform is currently experiencing some issues with their email system. I believe this is the reason why you're experiencing this problem at this time. They are currently working on fixing this issue and they are now using their backup system to deliver emails. 

    I hope that the problem will be rectified soon so it can ease your workload. Until then please give them some time to get this issue resolved. 

     

    Thanks!

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    Welvin
    Answered on September 17, 2014 at 04:29 PM

    Hi,

    Yes, seanmccthy is right. We are experiencing some issues with our default email sending method and I think this problem is related to that. As mentioned, this is just temporary and our developers are currently working on fixing it.

    I am also able to replicate the problem:

    I have now forwarded this thread to our developers so you'll get an update once this problem is fixed. We advised some others to use the following alternatives:

    SMTP Method from Mandrill: https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    SMTP Method from your hosting provider: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    We thank you for your understanding on this matter.

    Regards

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    eee
    Answered on September 17, 2014 at 04:47 PM

    Hey @lightningvapes,

    Both reply to and from name problems are fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.