What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Sorry to hear that you are experiencing this issue at this time. We can address this issue by simply deleting the current email alert that you have for the form and creating a new one. You can follow this thread and it will walk you through the process of setting up your email alert. Once you have completed this process, you should be able to log out of your account and go here to create a new one for your brother-in-law. :-)
I hope this helps. I will be here if additional assistance is needed.