What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
selling multiple products, one of them always shows up on paypal even though it's not clickedAsked by bneiakivaofnynj on September 17, 2014 at 03:41 PM
I'm selling multiple products, and when I fill out the product, the first product option comes up in the paypal cart even though I didn't click it.
I made sure the payment wizard was not set to automatically select.
How do I fix this?
After checking your form I did get the same results on PayPal as shown here
The ones with the blue were the ones that I have ordered and the ones with red were added automatically.
Now I have tried few things and got it to work as you can check on the form here:
Now the reason why this happened is that you have most likely added another payment option (or the same) and then removed it but clicked on yes to leave its settings active. This has for some reason caused it to stay hidden and add itself to the list on submission.
To resolve this I have removed the old PayPal widget and selected No when asked about leaving products and then added PayPal widget back to the form and added all the same products back to it.
Do have a look and if needed clone it (it is a clone of your form so all you should loose by doing that is the error ;) )
If you need any more details on this do let me know and I will try help as best as I can.