selling multiple products, one of them always shows up on paypal even though it's not clicked

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    bneiakivaofnynj
    Asked on September 17, 2014 at 03:41 PM

    I'm selling multiple products, and when I fill out the product, the first product option comes up in the paypal cart even though I didn't click it. 

    I made sure the payment wizard was not set to automatically select.

    How do I fix this?

  • Profile Image
    Ben
    Answered on September 17, 2014 at 04:51 PM

    Hi,

    After checking your form I did get the same results on PayPal as shown here

    The ones with the blue were the ones that I have ordered and the ones with red were added automatically.

    Now I have tried few things and got it to work as you can check on the form here:

    http://form.jotformpro.com/form/42596288491974

    Now the reason why this happened is that you have most likely added another payment option (or the same) and then removed it but clicked on yes to leave its settings active. This has for some reason caused it to stay hidden and add itself to the list on submission.

    To resolve this I have removed the old PayPal widget and selected No when asked about leaving products and then added PayPal widget back to the form and added all the same products back to it.

    Do have a look and if needed clone it (it is a clone of your form so all you should loose by doing that is the error ;) )

    If you need any more details on this do let me know and I will try help as best as I can.

    Best Regards,
    Ben