What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can't access some of my forms

    Asked by mediacityvets on September 17, 2014 at 03:44 PM

    When I preview my forms, I can see them. When I try to edit them, they are blank.

    My Forms can't access preview
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    JotForm Support

    Answered by david on September 17, 2014 at 04:40 PM

    Hi,

    I checked your account and forms and I am able to view and edit everything without issue.  Occasionally web browser can be loaded a cached version of your forms that may be interfering with the actual version of your form.  Usually clearing your browsers cache and cookies resolves this.  If it does not, if possible, try using a different web browser.

    If you are still unable to edit your forms, let us know and we will see what else we can do.

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    Answered by seanmccthy on September 17, 2014 at 04:44 PM

    Hey mediacityvens,

    Sorry you are experiencing such inconvenience at this time. I recommend that you try restarting your browser and log back into your account and try the editing the form again. If this does not work, you can try clearing the cache and cookies because this can affect the browser's performance. Once you have done this you should be fine, if not, please get back with me and I will help you resolve the problem.

     

    Thanks!