What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not sending reply emails to those who fill out the form.

    Asked by ywampa on September 17, 2014 at 04:43 PM


    We've been using your service for about a year. We have a few application forms on our website that send email alerts to both us and the applicant. Today we've had two complaints that the email to the applicant isn't being sent on two different application forms - http://www.jotform.us/form/30665506871155 & http://form.jotform.us/form/30724337017145. I am also unable to receive the email after filling out either form however we do receive the notification email still. The "test email" button in the compose email window does send the broken email.

    Thanks for your help and wonderful service,
    Christopher Andersen
    Youth With A Mission - Lebanon, PA

    Page URL:

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    Answered by ywampa on September 17, 2014 at 04:55 PM

    Problem solved, we changed our email password and it messed up the SMTP settings.

    Carry on.

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    JotForm Support

    Answered by jonathan on September 17, 2014 at 05:41 PM

    Thank you for taking the time to inform us about this.

    Contact us anytime should you need our assistance.