Forms not sending reply emails to those who fill out the form.

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    ywampa
    Asked on September 17, 2014 at 04:43 PM

    Hello,

    We've been using your service for about a year. We have a few application forms on our website that send email alerts to both us and the applicant. Today we've had two complaints that the email to the applicant isn't being sent on two different application forms - http://www.jotform.us/form/30665506871155 & http://form.jotform.us/form/30724337017145. I am also unable to receive the email after filling out either form however we do receive the notification email still. The "test email" button in the compose email window does send the broken email.

    Thanks for your help and wonderful service,
    Christopher Andersen
    Youth With A Mission - Lebanon, PA

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    ywampa
    Answered on September 17, 2014 at 04:55 PM

    Problem solved, we changed our email password and it messed up the SMTP settings.

    Carry on.

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    jonathan
    Answered on September 17, 2014 at 05:41 PM

    Thank you for taking the time to inform us about this.

    Contact us anytime should you need our assistance.

    Thanks!