What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unique ID does not remain constant

    Asked by swapna_summit on September 18, 2014 at 02:44 AM

    The clone form ID 42431153944956 with SID - 285387145665958892 shows the Parent ID different from the others .

     

     

    different parent same all
  • Profile Image

    Answered by Carina on September 18, 2014 at 10:47 AM

    I could not locate submission with ID 285387145665958892 as part of the form 42431153944956 (Clone of Free to Grow-WorkQ® Evaluation Template,{real form } ).
    Was it erased? If so I kindly ask you, if possible, to send us the submission list to our email support@jotform.com so we can investigate further this situation.  

    Please add the thread ID (430730)to the subject of the email, so we can track better the thread.

    Also I could not locate the Parent ID field. Was it also erased?

    We'll wait for more details to proceed.

     

    Let us know if we can assist you.

  • Profile Image

    Answered by swapna_summit on September 18, 2014 at 11:01 AM
    Hi

    I can view the form from (view submissions) that I have attached,
    We got the same kind of problem with other submission ID’s also.
    Thanks.

    ...
  • Profile Image

    Answered by jedcadorna on September 18, 2014 at 12:48 PM

    Sorry but I didn't quite understand when you say unique ID is not constant are you saying that the value of your unique ID is different? I do apologize if I didn't get your question. I'm trying to understand the image and I was searching it but I didn't find any result.

  • Profile Image

    Answered by swapna_summit on September 19, 2014 at 04:12 AM

     

    Hi,

     

    If you run the equivalent query below you side you will see that the same parent_id it referencing two differnet for objects.

     

    It should not – according to jotform – do this.

     

    This is a major problem that requires urgent resolution.

     

    Kind Regards

     

    John Kiln

     

     

    Select *  FROM [FreeToGrow].[dbo].[Submissions_JSon]

      where FormID = '41892132684560'

      and parent_ID = 245

      and CreatedAt>'2014-08-20'

     

        Select *  FROM [FreeToGrow].[dbo].[Submissions_JSon]

      where FormID = '42431153944956'

      and parent_ID = 245

     

      

  • Profile Image

    Answered by swapna_summit on September 19, 2014 at 04:13 AM

    FormID = 42431153944956 is A CLONE of 41892132684560

  • Profile Image
    JotForm Support

    Answered by steve on September 19, 2014 at 04:45 AM

    Hello-

    Thanks for bringing this to our attention. I've escalated your request to development so they can look into this further. Thanks.

  • Profile Image

    Answered by swapna_summit on September 22, 2014 at 03:36 AM

    Hi All,

    any response from your development team. We are still waiting for this to be fixed.

    Thanks,

  • Profile Image

    Answered by Ben on September 22, 2014 at 09:36 AM

    Hi,

    Our developers have told us that you have emailed the API team next to creating this ticket so they will be responding to you over that email in order to have all the details in one place.

    They will get back to you as soon as the issue is fixed or if there is any update in regards to the issue, in the meantime I would suggest to wait for their response.

    If you however have any new discoveries or data to send them that would help resolve the issue, feel free to contact them by replying / forwarding your email through the previous email conversation with them so it is easy to follow up on.

    Best Regards,
    Ben