What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Captcha field appears on reply/forward submissions?

    Asked by ICFforms on September 18, 2014 at 08:50 AM


    I just wanted to confirm if there was a recent update to the reply option when looking at submissions through jotform?  We use this feature a lot to keep individuals updated on their application status and have never needed to enter anything in a captcha field before to send the email, until this morning.   Please confirm, so I can update my team and we can continue sending emails as normal.


    Thank you,

    Emily - ICF

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    JotForm Support

    Answered by EltonCris on September 18, 2014 at 11:26 AM

    Hi Emily,

    We are truly sorry for the interruption and we apologize for the inconveniences caused.

    You're right, this was a new implementation on the form submissions page. We have added captcha for additional security and to prevent abusive users from using our servers for sending spams. We have encountered difficulties with one of our email service provider recently but it has been resolved already. The captcha field is added to avoid this from happening again.

    Please be advised.

    Thank you so much!

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    Answered by ICFforms on September 18, 2014 at 01:43 PM

    Fantastic!! I just wanted to make sure before we sent emails, I didn't want it to be a bug on our end or anything of that nature.



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    JotForm Support

    Answered by Welvin on September 18, 2014 at 02:40 PM

    Hi Emily,

    It's to address abuse cases in the said feature or in our mailing system. You can still forward your submissions from the said interface. Just please make sure to have the correct codes.

    Thank you! :)