forms are not sent to email

  • Profile Image
    CarolineVieira
    Asked on September 18, 2014 at 10:13 AM

    Good Morning,

    Our forms are not coming in the email. But they appear in the input box on the form.

    This problem started in the afternoon yesterday.

    Can you help us?

    Thank You.

    Caroline Campos.

     

     
     
     

     

  • Profile Image
    david
    Answered on September 18, 2014 at 11:55 AM

    Hi,

    I checked your account and was unable to find any forms.  If you could please let us know which form you are having trouble receiving the notifications from, we will be happy to have a look.

  • Profile Image
    CarolineVieira
    Answered on September 18, 2014 at 02:11 PM

    Good afternoon,

    attached is the configuration for sending email and attached is formuário that is configured to send emails.

     

    No email JotForm arrives in our email boxes.

    bellow is the link:

    http://form.jotformz.com/form/32936431894665

    I thank for the help.

    Thank you so much!!

    Caroline Campos.

  • Profile Image
    david
    Answered on September 18, 2014 at 02:44 PM

    Hi,

    I checked the email address you referenced and it appears as though the emails for form ID#286873875057944756 are indeed being sent upon submission:

    Is it possible they are being filtered by your email provider?  Check your spam email folder to see if they may be arriving there.  

    If you still cannot find your emails, here is our guide on how to prevent them from being bounced:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    This includes which server to have your email provider white list.

    Let us know if you have any further questions and we will be happy to help.