What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    forms are not sent to email

    Asked by CarolineVieira on September 18, 2014 at 10:13 AM

    Good Morning,

    Our forms are not coming in the email. But they appear in the input box on the form.

    This problem started in the afternoon yesterday.

    Can you help us?

    Thank You.

    Caroline Campos.




  • Profile Image
    JotForm Support

    Answered by david on September 18, 2014 at 11:55 AM


    I checked your account and was unable to find any forms.  If you could please let us know which form you are having trouble receiving the notifications from, we will be happy to have a look.

  • Profile Image

    Answered by CarolineVieira on September 18, 2014 at 02:11 PM

    Good afternoon,

    attached is the configuration for sending email and attached is formuário that is configured to send emails.


    No email JotForm arrives in our email boxes.

    bellow is the link:


    I thank for the help.

    Thank you so much!!

    Caroline Campos.

  • Profile Image
    JotForm Support

    Answered by david on September 18, 2014 at 02:44 PM


    I checked the email address you referenced and it appears as though the emails for form ID#286873875057944756 are indeed being sent upon submission:

    Is it possible they are being filtered by your email provider?  Check your spam email folder to see if they may be arriving there.  

    If you still cannot find your emails, here is our guide on how to prevent them from being bounced:


    This includes which server to have your email provider white list.

    Let us know if you have any further questions and we will be happy to help.