How to send workflow emails from our own email address?

  • Website_University
    Asked on August 27, 2022 at 11:49 PM

    We are a non-profit church that has just started using jotforms. We're very impressed with it so far. The only problem we're having is that people who are getting approval emails through the workflows are not seeing them because they think it is junk mail. Is there a way on the free plan to set it up so that all emails come from our own email account instead of jotform? I set up sender email, but my tests are still coming from the jotform email address.

    Thanks!

    Landon

  • Saeed Support Team Lead
    Replied on August 28, 2022 at 2:47 AM

    Hello Landon,

    Thanks for reaching out to Jotform Support. I can see that you have already set up SMTP for your forms. You'll simply need to change the Sender Emails from the respective email elements in the approval flow. It's easy to do. Let me walk you through it:

    • Navigate to the Approvals Builder and open the Email elements settings

    1661669002 630b0e8a99891  Screenshot 10

    Click on the Advanced tab, scroll down a bit and change it from the Sender Email's dropdown.

    1661669113 630b0ef957e32  Screenshot 21

    For more information please check out this guide.

  • Website_University
    Replied on August 28, 2022 at 3:10 PM
    Perfect! Thank you!
    ...