Why my reservation form comes in my anti-spam folder?

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    tosky89
    Asked on September 10, 2011 at 02:15 PM

    Hi, 

    I have a problem.. I'm writing a website for a hotel and i found Jotform very suitable for this aim.

    I added my email address in the correct place and then I included the code in my page.
    Finally i tested the hotel reservation form by submitting a random reservation..  the problem is that the email comes in the antispam folder and not in the main one..   what can I do?

    thank you in advance 

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    abajan
    Answered on September 10, 2011 at 03:16 PM

    Hi tosky89

    Thanks for asking. I think there are three possible reasons for this:

    1. You have two email alerts being directed to the same email address

    2. The Subject in the Notification email alert empty parentheses followed by "FORM_TITLE" which may look like junk to Hotmail because "FORM_TITLE" is not a valid tag.

    3. The Notifica email alert has the Sender E-mail set as the field that would contain the email address of the person who submits the form. (This is the most likely cause of the message being sent to the spam folder) 

    The respective remedies are to

    1. Delete one of the email alerts

    2. Change the subject of the Notification email alert from "Nuova compilazione: () FORM_TITLE" to "Nuova compilazione: {form_title}"

    3. Change the Sender E-mail to noreply@jotform.com

    Please let us know if any of the above suggestions fixed the problem and if there's anything else form related with which we may assist you.

    Thanks


    ~ Wayne

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    tosky89
    Answered on September 10, 2011 at 05:21 PM

    wow thank you ! I've just tried the second solution and it works !

     

    thanks again

    Andrea 

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    abajan
    Answered on September 10, 2011 at 08:32 PM

    We're always happy when solutions we provide bear fruit for our users, Andrea. Should you need help with anything else related to your form(s), please let us know and we'll see how best we can assist.

    Cheers :)


    ~ Wayne

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    tosky89
    Answered on September 11, 2011 at 04:47 AM

    sorry  .. last question.. :)

    In this way the emails i receive have all the same title.. If I have a hotel I'd like to distinguish my inbox reservation emails..     so is there a method by which I can distinguish the emails?  Like a progressive title or an unique title for each customer

    thank you again 

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    tosky89
    Answered on September 11, 2011 at 04:48 AM

    PS:  without receiving the emails in the antispam folder  again :D

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    abajan
    Answered on September 11, 2011 at 07:00 AM

    Hi again

    To give each notification a unique subject, insert the tag for the Name und Vorname field into the Subject: box. The current tag is "{nameUnd}" (without the quotes). Why did I state "current"? Well, if you were to make changes to the form and replace that field with another "Name und Vorname" field, there is the possibility of the tag changing to {nameUnd3}, {nameUnd7} or something else. The best way to ensure you don't make a mistake is to click Name und Vorname in the floating menu. (See screenshot)

    So, as an example (in English) the subject line in your inbox would state New Reservation from John Doe if you had entered New Reservation from {nameUnd} in the subject field when composing the notification, assuming the name entered in the "Name und Vorname" field by the person who submitted the form was John Doe.

    If you need clarification on anything above, please feel free to ask. We're always ready and eager to help our users with their forms.

    Thanks.


    ~ Wayne

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    tosky89
    Answered on September 11, 2011 at 08:28 AM

    perfect  now it works.. I thought I had already tried this way  but i was wrong  thank you again

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    abajan
    Answered on September 11, 2011 at 09:08 AM

    You're quite welcome, tosky89.


    ~ Wayne